Smart Technologies
SMART Technologies is both the industry pioneer and market-segment leader in easy-to-use interactive whiteboards and other group collaboration tools. With products in over 175 countries and a projected revenue growth of 35 percent, the need for additional resources and support increases. As a result, SMART Technologies is committed to delivering world class customer service to all users of their products.
The internal customer support training team was developed to identify company needs and facilitate training to meet the following expectations:
- Understand and appreciate the distinct needs of every user
- Provide consistent, dependable and professional support and services
- Be fast, flexible and responsive when dealing with questions and concerns
- Be innovative and creative in fulfilling customer needs
- Be accurate, reliable and results-oriented when responding to requests
- Set the standard by which technology services are measured
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